Privacy Policy

Last Updated: [02-11-2025]

Welcome to Optimum Luxury Properties (“Company”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website https://optimumluxurypro.com (“Website”) or interact with us through our services.

By using our Website, you consent to this Privacy Policy and the processing of your personal information as described below.

1. Who We Are

Optimum Luxury Properties
Dubai, United Arab Emirates
Email: info@optimumluxurypro.com
Website: https://optimumluxurypro.com

For users located in the European Economic Area (EEA) or United Kingdom, we act as a data controller for the processing of your personal data under applicable data protection laws, including the GDPR.

2. Information We Collect

We may collect and process the following categories of personal data:

a. Information You Provide Voluntarily

When you contact us, register interest, or submit a property inquiry, we may collect:

Full name
Email address
Phone number
Country or city of residence
Any message or additional information you include

b. Information Collected Automatically

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device information (desktop, tablet, mobile)
Pages visited and time spent on the Website
Referring site or source (e.g., from an ad or search engine)

This data helps us improve website performance and understand user engagement.

c. Cookies and Tracking Technologies

We use cookies, pixels, and analytics tools (such as Google Analytics and Meta Pixel) to:

Measure ad performance and website traffic
Personalize your experience
Improve our marketing campaigns

You can manage or disable cookies through your browser settings. For more information, see Section 9: Cookies below.

3. How We Use Your Information

We process personal data for the following purposes:

To respond to your inquiries or service requests
To provide information about properties, listings, or offers
To improve our Website’s functionality and user experience
To perform analytics, track conversions, and optimize marketing campaigns
To comply with legal obligations and prevent fraud or misuse

We will only process your data when we have a lawful basis, such as your consent, legitimate business interests, contractual necessity, or legal compliance.

4. Legal Bases for Processing (EU/UK Users)

Under GDPR, we rely on the following legal bases:

Consent: When you submit your information through contact forms or accept cookies.
Legitimate Interests: For analytics, marketing optimization, and website improvement.
Contractual Necessity: When processing your data to respond to your property inquiry or service request.
Legal Obligation: Where processing is required by law.

You may withdraw your consent at any time by contacting us (see Section 12).

5. How We Share Your Information

We may share your personal data with:

Authorized employees and agents involved in responding to your inquiries.
Service providers and business partners (e.g., hosting services, analytics providers, email systems).
Advertising platforms (e.g., Meta, Google Ads) to measure campaign effectiveness.

We do not sell or rent personal information to third parties.
Where data is transferred outside the EEA/UK, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy or as required by applicable law.
If you withdraw consent or request deletion, we will securely erase or anonymize your data unless retention is required by law.

7. Data Security

We use appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Your Rights (EEA/UK Residents)

If you are located in the European Economic Area or United Kingdom, you have the following rights under GDPR:

Right of Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data (“right to be forgotten”).
Right to Restrict Processing: Limit how we process your data.
Right to Data Portability: Request transfer of your data to another controller.
Right to Object: Object to processing for direct marketing or legitimate interests.
Right to Withdraw Consent: Withdraw consent at any time without affecting prior lawful processing.

To exercise your rights, please contact us at info@optimumluxurypro.com.

9. Cookies

Cookies are small files placed on your device that help us provide a better website experience.
We use:

Essential Cookies – Necessary for website functionality
Analytics Cookies – To measure and improve performance
Marketing Cookies – For ad personalization and remarketing

You can manage cookie preferences through your browser settings or via our cookie consent banner (where applicable).

10. International Data Transfers

Your personal data may be transferred to and processed in the United Arab Emirates or other countries outside the EEA/UK.
We ensure adequate safeguards (e.g., EU Standard Contractual Clauses) are implemented to protect your personal data in such cases.

11. Updates to This Policy

We may update this Privacy Policy periodically.
The updated version will be posted on this page with a revised “Last Updated” date.
We encourage you to review it regularly to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: